Information

Information

INFORMATION

Information

You can check business hours and inquiries regarding TAKANAWA GATEWAY CITY.
Please check here when you visit.

  • Inquiries

    • Lost property

      Lost and found hotline
      TEL　03-6332-7557（受付時間　24時間）

    • parking

      Times24 Co., Ltd. Contact Center (Inquiries regarding hourly parking lots)
      TEL　0120-77-8924（受付時間　24時間）
      Times24 Co., Ltd. Contact Center (Inquiries regarding monthly and regular use)
      TEL　0120-02-8924（受付時間　24時間）

    • Bicycle parking

      Bicycle Parking Management Office
      TEL 03-6332-7569
      (Monthly/Regular Use Reception Hours: 9:00 AM - 6:00 PM, Bicycle Counter Reception Hours: 8:00 AM - 4:40 PM)

    • JR-EAST Takeshiba Hydrogen Shuttle Bus

      JR-EAST Bus Kanto Information Center (service status and lost property inquiries)
      TEL: 0570-048-905 (Reception hours: 10:00-17:00)

      *Please follow the instructions and press the numbers ("2" for service status, "4" for lost items).

    • Airport limousine bus

      Airport Transport Co., Ltd. Limousine Bus Information Center
      TEL: 03-3665-7220 (Reception hours: 9:00-18:00)

      *Please check the timetable here
      Ebisu/Shinagawa to Narita Airport Area Timetable | Airport Limousine Bus
      Narita Airport to Ebisu/Shinagawa Area Timetable | Airport Limousine Bus

    • ekinaka TAKANAWA GATEWAY Station

      JR-EAST Cross Station
      Development Company
      Inquiry via the web

      *Contact information for ekinaka TAKANAWA GATEWAY Station stores (MAISON CLASSIC CAFE, MAISON CLASSIC SALON, MAISON CLASSIC FACTORY, Starbucks Coffee TAKANAWA GATEWAY Station store, TOUCH TO GO TAKANAWA GATEWAY Station store, Event Space Machiai).

    • NEWoMan TAKANAWA: LUMINE Newman General Call Center

      Main phone number
      TEL　03-5334-0550
      Frequently asked questions and inquiries
      Inquiry via the web

    • TAKANAWA GATEWAY CITY RESIDENCE

      JR East Urban Development Co., Ltd.

      TAKANAWA GATEWAY CITY RESIDENCE official website

      *If you are looking for a residence, please contact us using the form above.

    • MoN Takanawa: The Museum of Narratives

      JR-EAST Cultural Creation Foundation
      MoN Takanawa:
      The Museum of Narratives
      Opening Preparation Room
      Inquiry via the web

      *This is the contact point for inquiries regarding MoN Takanawa: The Museum of Narratives.

    • Office

      JR-EAST Building Co., Ltd.

      Inquiry via the web

      Property introduction page

      *If you are looking for an office space, please contact us using the form above.

    • TAKANAWA GATEWAY Link Scholars’ Hub

      LiSH Office
      E-mail　info@takanawagateway-lish.com

      *This is the contact point for inquiries about TAKANAWA GATEWAY Link Scholars' Hub (LiSH). We accept questions about LiSH and requests for tours.

    • TAKANAWA GATEWAY Convention Center

      Reservations and inquiries

      TEL　03-6332-7575（受付時間　平日 10:00～17:00）

      Inquiry via the web

    • Inquiries regarding event space, advertising, photography, and location services.

      TAKANAWA GATEWAY Area Management General Incorporated Association

      Inquiry via the web

      *This is the contact point for inquiries regarding the use of event spaces at TAKANAWA GATEWAY CITY and TAKANAWA GATEWAY Station (availability, usage conditions, etc.), advertising within TAKANAWA GATEWAY CITY, and use as a filming location for non-news purposes such as advertising, commercials, movies, dramas, etc.

    • TAKANAWA GATEWAY CITY App・Takanawa ID

      Frequently asked questions
      *Please check before contacting us.
      App FAQ
      Contact Us
      Inquiry via the web

    • Inquiries from members of the press (requests for interviews)

      TAKANAWA GATEWAY CITY PR Office
      (Sunny Side Up Co., Ltd.)
      Email: tgc_pr@ssu.co.jp

      *This is the contact point for media inquiries from television, newspapers, magazines, web media, etc. For inquiries regarding filming advertisements, commercials, etc., and event space usage, please contact "Event Space, Advertising, Filming, and Location Services Inquiries." We cannot respond to inquiries other than those listed above. Thank you for your understanding.

Payment

Payment methods vary by store. Please contact each store for details.

Gourmet & Shops

Facility Services

  • ATM
    • place

      TAKANAWA GATEWAY Station ticket gate ticket machine

      (Click here for the station map)

      THE LINKPILLAR1 NORTH 6F Lawson TAKANAWA GATEWAY CITY City (Lawson ATM)

      NEWoMan TAKANAWA North 2F (THE LINKPILLAR1 NORTH 2F) Mitsubishi UFJ Bank

  • TAKANAWA GATEWAY CITY
    FREE Wi-Fi

    This is a free Wi-Fi service available within TAKANAWA GATEWAY CITY.
    (You can use it smoothly by connecting through TAKANAWA GATEWAY CITY app.)

    • Service location

      THE LINKPILLAR 1 NORTH

      THE LINKPILLAR 1 SOUTH

      THE LINKPILLAR 2

      MoN Takanawa: The Museum of Narratives

      TAKANAWA GATEWAY CITY RESIDENCE

      SSID

      Free_TAKANAWA_GATEWAY_CITY

      Languages spoken

      Japanese, English, Chinese (Simplified), Chinese (Traditional), Korean

  • AED

    AEDs are installed within TAKANAWA GATEWAY CITY.

    • place

      Area Information & Mobility (General Information)

      Comprehensive Disaster Prevention Center (THE LINKPILLAR 1 NORTH 1F)

      Entrance (THE LINKPILLAR 1 NORTH /SOUTH 2F)

      THE LINKPILLAR 1 NORTH 6F Sky Lobby

      Disaster Prevention Center (THE LINKPILLAR 2)

      MoN Takanawa: The Museum of Narratives

      *Also available at NEWoMan TAKANAWA and TAKANAWA GATEWAY Convention Center.

  • locker

    We have lockers available for those with luggage. Please feel free to use them.

    • place

      THE LINKPILLAR 1 NORTH 1F: Next to the traffic plaza

      THE LINKPILLAR 1 SOUTH 1F: Next to the traffic plaza

      time

      Available 24 hours a day

  • Smoking Room
    • place

      THE LINKPILLAR 1 NORTH B1F, 6F

      THE LINKPILLAR 1 SOUTH B1F, 7F

      THE LINKPILLAR 2 B1F, 4F

      time

      8:00～20:00

      place

      THE LINKPILLAR 1 SOUTH 1F

      time

      8:00～23:30

  • Prayer Room

    The facility is open to all regardless of religion or sect. Please come to Area Information & Mobility if you would like to use it.

    • place

      THE LINKPILLAR 1 SOUTH 1F

      time

      10:00～20:00

  • Shared bicycles
    • place

      THE LINKPILLAR 1 NORTH 1F

      THE LINKPILLAR 1 SOUTH 1F

      THE LINKPILLAR 2

      MoN Takanawa: The Museum of Narratives

      time

      Open 24 hours

  • TAKANAWA GATEWAY Station Police Box
    • place

      THE LINKPILLAR 1 NORTH 1F Next to the traffic plaza

Barrier-free services

  • Wheelchair rental service

    Wheelchairs are available for rental within the facility for elderly and disabled guests.

    • Rental location

      Area Information&Mobility (General Information)

      Rental hours

      10:00～20:00

      *Notes and requests regarding use
      ・Please present identification (driver's license, health insurance card, or passport).
      ・Please return the item at Area Information&Mobility (general information).
      ・Use is limited to TAKANAWA GATEWAY CITY.
      ・Please note that the number of units is limited.

  • Multipurpose toilet

    There are multi-purpose toilets available for wheelchair users and those with children.

    • place

      THE LINKPILLAR 1 NORTH B1F

      THE LINKPILLAR 1 SOUTH B1F

      THE LINKPILLAR 2 B1F

      time

      Available 24 hours a day

      place

      THE LINKPILLAR 1 SOUTH 1F

      time

      Based on building opening hours

For passengers with small children

  • Baby Room

    There are two baby rooms within the facility. Please use them for breastfeeding, changing diapers, etc.

    • place

      THE LINKPILLAR 1 NORTH B1F

      THE LINKPILLAR 1 SOUTH B1F

      THE LINKPILLAR 2 B1F

      Opening times

      8:00～20:00

      Facilities

      Breastfeeding booth, baby bed, breastfeeding sofa, washstand, water heater for preparing baby formula, vending machine

  • Stroller rental service

    We offer a stroller rental service. Please feel free to ask. (Charges apply)

    • Rental location

      Area Information&Mobility (General Information)

      Rental hours

      10:00～20:00

      Terms of Use

      From 1 month to 36 months old (weight 15kg or less)

      *Notes and requests regarding use
      ・Before using the service, https://babycal-jre.com/ Please make a reservation in advance.
      ・Please return the item at Area Information&Mobility (general information).
      ・Use is limited to TAKANAWA GATEWAY CITY.
      ・Please note that the number of units is limited.

For customers with pets

  • Pet-friendly areas
    Available elevators
    ペット同伴可能エリアマップ

    There are restrictions on the areas within TAKANAWA GATEWAY CITY where you can enter with pets.
    We ask for your understanding and cooperation so that all our guests can have a comfortable stay.

    • Pet-related information signs

      Inside the building

      Please use a carrying case or pet stroller that completely covers your pet's head. (Pets with their faces exposed are not permitted.)

      Outside the building

      You can enjoy walks with your dog on a leash.
      • • Dogs on leashes are permitted in certain passageways on the 4th floor of NEWoMan TAKANAWA South and in certain elevators within the building. Please check the map for details.
      • Please check the latest information on pet-friendly areas and rules within NEWoMan TAKANAWA on NEWoMan TAKANAWA official website.
        (NEWoMan TAKANAWA official website)
      Not applicable

      The following facilities do not allow companions.

      • Office area
      • ・TAKANAWA GATEWAY Clinics Medical & Life Design Hub
      • THE JEXER TAKANAWA
      • ・ MoN Takanawa: The Museum of Narratives
      • ・ TAKANAWA GATEWAY CITY RESIDENCE
      Precautions
      • ・Pets must be held in your arms when using the outdoor escalators. Pets cannot be ridden on a leash.
      • - Stay close to your pet and do not leave it unattended or on a leash.
      • ・Please be aware that owners are responsible for disposing of their pet's excrement.
      • ・Guide dogs, service dogs, and hearing dogs are allowed in all areas. Therapy dogs follow the general rules for bringing pets.
      • ・Please keep your pet on a leash or in a bag/cart that covers its face. For safety reasons, please keep the leash short.
      • ・Please be considerate to avoid causing harm or inconvenience to other guests (avoiding bites and other accidents). Vicious dogs and other dangerous animals are not permitted.
      • ・Pets are not allowed in the fountain area.
      • ・We cannot take any responsibility for any disputes between guests regarding pets.
      • ・Please follow the rules set out by each store or facility.

The services offered at each facility are:
Please check their respective official websites.